Faculty who plan to use synchronous sessions with their students can make use of these resources.
Considerations for hosting synchronous sessions
- because of limited bandwidth and constraints on technical support for live sessions, faculty should consider asynchronous alternatives whenever possible
- faculty should let students know how they can be contacted if the students experience technical difficulties
- faculty should join the session about 10 minutes before the call starts to make sure that the software is working and seek assistance if they have issues connecting
- faculty can contact Helpline for assistance and direct students with technical issues to do the same
- before recording any sessions, faculty need to inform students that they will be recorded and obtain their consent
- be familiar with methods of securing a call to prevent harassment and vandalism from intruders
- it may be useful to share (and follow!) these tips for videoconference etiquette.
Google Meet
Google Meet troubleshooting basics
- No sound on your end→ Laptop or device audio muted
- Cannot be heard→ No microphone; microphone not working
- Audio quality poor→ Wrong microphone selected
- Your audio lags for other students→ Connection slow, stop your video feed to improve the connection
- Echo on call/feedback loop → Multiple sources of audio in one location, not wearing earphones; presenter needs to mute
- Fuzzy dark video→ Wrong camera selected; laptop closed (if docked); laptop camera slide cover closed