The Ombuds Office is a resource for the informal resolution of concerns and issues. These services are delivered through one-on-one meetings, facilitated communication, mediation and outreach services. The Ombuds Office supplements, but does not replace, the College's formal channels for grievance, investigation and adjudication.
A visitor can expect the ombuds to:
- Listen without judgment;
- Discuss concerns and clarify issues;
- Assist with developing and evaluating a range of options;
- Explain policies and procedures;
- Coach individuals in dealing directly with other parties;
- Facilitate communication;
- Mediate; and
- Make referrals.
Common concerns brought the ombuds are:
- Interpersonal and group conflicts;
- Preparing for a difficult conversation;
- Dealing with a difficult person or situation;
- Confusion about what do to next, if anything;
- Questions about policies;
- Ethical dilemmas;
- Incivility or rudeness;
- Workplace bullying; and
- Health and safety concerns.
Keep in mind, the ombuds cannot:
- Make binding decisions or determine guilt;
- Serve as an advocate for any individual;
- Participate in formal investigations; or
- Offer legal advice or psychological counseling.